What time is check-in / check-out

Check-in time is 15:00 and check-out time is 10:00.
If you have a half-board plan, please make a restaurant reservation by 20:00 on the day of the event.
If you plan to check in after 20:00, please contact the hotel.
* "Hokkaido Buffet" does not require a reservation in advance.
Please make a reservation for "Sahoro Garden" and "Yukizasa".
Please check the calendar on the top page for the restaurant business schedule.

How much does it cost to extend check-out?

Check-out time is 10:00.
If you would like to extend it, please contact the front desk.
(1 room, 1 hour @ 1,650 yen)

Can I use a credit card?

Available at reception, restaurants, shops, ski areas, golf courses and Bear Mountain.
■ VISA ■ JCB * Only golf courses can be used by Nissenren and NC.

Can I smoke in my room?

We apologize for the inconvenience, but smoking is prohibited inside the hotel.
An ashtray is available at the entrance of the North Building next to the main entrance, so please smoke there.

Is there an ATM in the hotel?

There are no ATMs in the hotel or resort area.
The nearest is a Shintoku bank, a post office, and a 7-Eleven in Shintoku. (About 15 minutes by car each)

Is there a place to eat other than the hotel restaurant?

Not in the resort area.
There are several restaurants, izakaya, snacks, etc. in Shintoku Town.

Is there room service?

We are sorry, but there is no room service.

Do you have pajamas for children?

Only one size of 100cm yukata is available.
In addition, slippers are also available, so please contact the front desk if you wish.
Amenity (toothbrush) is for adults only.

Do you have a crib?

There is a baby cot (70 cm x 120 cm). Please apply in advance. (Limited number / free)
There is also a bed guard for children who use existing beds. (Limited number / free)

Is there a room where you can stay with your pet?

We apologize for the inconvenience, but there are no rooms in the hotel where you can stay with your pet.

Do you have a coin laundry?

There are two washing machines and dryers on the 2nd floor of the South Building (lobby floor) and the 1st floor of the North Building.
The washing machine is 200 yen, the dryer is 100 yen, and the detergent (80 yen) is sold at the store.

Is there a daycare center?

Located in the Sahoro Resort Hotel only during the winter season (December-March).
We will take care of children from 2 to 6 years old. * Reservation required
Childcare time / 9: 00-12: 00, 13: 00-16: 00, fee / half-day 2,750 yen, daily 5,500 yen
*The nursery is closed for the 2022-23 season.

Can I rent a car?

We are sorry, but we do not have a rental car counter.
We handle rental cars in front of Shintoku station. Since it is a complete reservation system, please contact the following before using.
Click here for details
☆ For reservations and inquiries, please contact the Shintoku Town Tourism Association (0156-64-0522)Until
If you are coming from Honshu, we recommend that you rent it at the airport.

Do you pick up and drop off?

Currently, we only accept transfers between JR Shintoku Station and hotels. Please make a reservation by phone by 18:00 the day before your stay.
Detail isClick here

I would like to send my luggage.

We will keep your luggage if you send it to the hotel.
When sending, please write "check-in date" and "name of the guest's representative" on the slip.
Address: 〒081-0039, Karikachi Kogen, Shintoku-cho, Kamikawa-gun, Hokkaido, addressed to Sahoro Resort Hotel
Or 148-5, Niinai Nishi 5 Line, Shintoku-cho, Kamikawa-gun, Hokkaido 081-0039, addressed to Sahoro Resort Hotel